Black Pug Software - Notice history

All systems operational

Notice history

Jul 2022

System Outage
  • Resolved
    Resolved

    We just resolved the issue! Our services are back online and everything should be functional.

  • Identified
    Identified

    We have identified that Amazon Web Services is having an issue with some of their products that is affecting our servers. We do not know at this time how long we will be down, but we will continue to monitor their services and get everything back up and running as soon as possible.

  • Investigating
    Investigating

    We are currently investigating an outage affecting all services.

System Outage
  • Resolved
    Resolved

    We just resolved the issue! Things may be slow for a period of time while our cache builds back up, but should be back to normal soon.

  • Identified
    Identified

    We are currently investigating an outage affecting all services. We have identified the problem and are working to repair it as quickly as possible.

Minor Upgrades
  • Completed
    July 04, 2022 at 11:16 AM
    Completed
    July 04, 2022 at 11:16 AM

    Maintenance has completed successfully.

  • In progress
    July 04, 2022 at 11:00 AM
    In progress
    July 04, 2022 at 11:00 AM

    Maintenance is now in progress

  • Planned
    July 04, 2022 at 11:00 AM
    Planned
    July 04, 2022 at 11:00 AM

    We are planning for a scheduled maintenance during Monday July 4 at 7:00 AM ET. It is expected to last no more than 60 minutes. We are adding in some new changes to the Point of Sale as well as minor changes to storing payment information. During this time, all systems will be unavailable.

Jun 2022

Outage
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    We are currently investigating this incident.

May 2022

Scheduled Upgrades
  • Completed
    May 04, 2022 at 11:19 AM
    Completed
    May 04, 2022 at 11:19 AM

    Maintenance has completed successfully.

  • In progress
    May 04, 2022 at 11:00 AM
    In progress
    May 04, 2022 at 11:00 AM

    Maintenance is now in progress

  • Planned
    May 04, 2022 at 11:00 AM
    Planned
    May 04, 2022 at 11:00 AM

    Maintenance is being scheduled for Wednesday, May 04 at 07:00 AM ET. During this time, we will be upgrading our server software. We expect that this will take no longer than 1 hour.

May 2022 to Jul 2022

Next