tag:blackpugsoftware.instatus.com,2005:/history Black Pug Software Status - Incident history 2025-09-16T13:09:14.483+00:00 Black Pug Software tag:blackpugsoftware.instatus.com,2005:Incident/cmfmkklta001x13w5i9po26ou 2025-09-16T13:09:14.483+00:00 2025-09-16T13:09:14.483+00:00 Outage Type: Incident

Duration: 23 minutes

Affected Components: Mobile Check-In, Reporting, Camp Reservation, Council Stuff, ScoutCal, Scouting Event, API, Email, Administration, Homepage, Point of Sale

Sep 16, 13:09:14 GMT+0
Identified - We have identified the issue and are working to resolve it..

Sep 16, 13:32:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cmeihazu50002mylajwcif1df 2025-08-25T11:00:00.000+00:00 2025-08-25T11:00:01.000+00:00 Server Maintenance Type: Maintenance

Duration: 14 minutes

Affected Components: Administration, Homepage, Mobile Check-In, Reporting, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, API, Email

Aug 25, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 25, 11:00:00 GMT+0
Identified - Black Pug Software has scheduled a 30-minute maintenance window for **Monday, August 25, starting at 7:00 AM ET**. While we've allotted 30 minutes for this upgrade, we expect the work to be completed sooner. During this time, our services will be temporarily unavailable. We appreciate your patience and apologize for any disruption this may cause..

Aug 25, 11:13:48 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/clxyu5up31782bgn6akw2bt2v 2024-07-01T04:00:00.000+00:00 2024-07-01T05:16:33.002+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event

Jul 1, 05:16:33 GMT+0
Completed - Maintenance has been successfully completed. All services are back online..

Jul 1, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on Monday at 12:00 AM. It should last for up to 90 minutes. During this time, most services and products will be offline..

Jul 1, 04:00:09 GMT+0
Identified - Services are being shut down while updates are run..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/clv14egsu5519bkndmwlxvn35 2024-04-16T01:00:00.000+00:00 2024-04-16T01:05:58.649+00:00 Scheduled Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event

Apr 16, 01:05:58 GMT+0
Completed - Successfully completed maintenance..

Apr 16, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance starting at 9:00 PM ET. This is expected to last for less than 10 minutes..

Apr 16, 00:59:49 GMT+0
Identified - Beginning maintenance..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/clnm54qom5281bno89kvkap5f 2023-10-11T19:25:14.345+00:00 2023-10-11T19:32:29.784+00:00 Web Site Unavailable Type: Incident

Duration: 7 minutes

Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event

Oct 11, 19:32:29 GMT+0
Resolved - This incident has been resolved..

Oct 11, 19:25:14 GMT+0
Identified - We are looking into an issue that caused our sites to be unavailable. While we've identified what is having issues, we are working to prepare a solution..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cllf3jjnt9545b4ofdqe6i9v3 2023-09-04T10:00:00.000+00:00 2023-09-04T11:10:03.712+00:00 Site Enhancements Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: Administration, Homepage, Mobile Check-In, API, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event

Sep 4, 11:10:03 GMT+0
Completed - Maintenance has completed successfully..

Sep 4, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during the morning of September 4 at 6 AM ET for up to 2 hours. During this time, our sites will be unavailable..

Sep 4, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:blackpugsoftware.instatus.com,2005:Incident/clg2hbtaz791077sgoi7ge414sg 2023-04-04T16:33:20.281+00:00 2023-04-04T16:33:20.281+00:00 Database Type: Incident

Duration: 7 minutes

Affected Components: Administration, API, Homepage, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event

Apr 4, 16:33:20 GMT+0
Identified - We have identified an issue with the database and are working to resolve it as soon as possible..

Apr 4, 16:40:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cld4kyahd3665hson6169nszj 2023-01-24T11:30:00.000+00:00 2023-01-24T11:30:01.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 28 minutes

Affected Components: Email, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Homepage, Mobile Check-In

Jan 24, 11:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 24, 11:58:18 GMT+0
Completed - Maintenance has completed successfully..

Jan 24, 11:30:00 GMT+0
Identified - We are planning for a scheduled maintenance for Tuesday, January 24 starting at 06:30 ET. All sites and services will be unavailable during this time. We are expecting that it will take no more than 1 hour to complete..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/clc1avpry2829gulh3axjxh4m 2022-12-24T02:06:16.008+00:00 2022-12-24T02:06:16.008+00:00 System Outage Type: Incident

Duration: 12 hours and 33 minutes

Affected Components: Email, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Homepage, Mobile Check-In

Dec 24, 02:06:16 GMT+0
Investigating - We are currently investigating an outage affecting all services..

Dec 24, 02:18:48 GMT+0
Resolved - Unknown what the issue was at this time. All services are available and we will continue to monitor the sites in case of further issue..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/clbb8lvd316347nkmxtuy7ssr9 2022-12-05T20:20:36.903+00:00 2022-12-05T20:20:36.903+00:00 Reported Outage Type: Incident

Duration: 6 days, 11 hours and 11 minutes

Affected Components: Email, Homepage, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Mobile Check-In

Dec 5, 20:20:36 GMT+0
Monitoring - We have discovered that this appears to be an issue with AWS in the region our servers are hosted and may not affect all users. We are unable to provide information as to when this will be resolved, but once AWS is back up and working, our servers appear to be fully functional. For more information, visit the AWS status page. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status).

Dec 5, 22:55:47 GMT+0
Resolved - AWS has resolved their issues. Everything should be fully functional again..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/clah688re11257i0n0cphpmk39 2022-11-15T11:00:00.000+00:00 2022-11-15T11:45:40.675+00:00 Site Upgrades Type: Maintenance

Duration: 46 minutes

Affected Components: ScoutCal, API, Point of Sale, Email, Council Stuff, Scouting Event, Mobile Check-In, Homepage, Camp Reservation, Administration, Reporting

Nov 15, 11:45:40 GMT+0
Completed - Maintenance has completed successfully..

Nov 15, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 15, 11:00:00 GMT+0
Identified - A maintenance window is scheduled for Tuesday, November 15 at 06:00 AM ET. During this time we are adding additional features and upgrading functionality that cannot be done while the site is live. We are planning to be offline for approximately 1.5 hours..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cl9ag6k3r9013imokrakbgxsy 2022-10-18T04:00:00.000+00:00 2022-10-18T04:00:00.000+00:00 Server Upgrade Type: Maintenance

Duration: 4 hours

Affected Components: ScoutCal, Council Stuff, API, Point of Sale, Mobile Check-In, Email, Scouting Event, Homepage, Camp Reservation, Administration, Reporting

Oct 18, 04:00:00 GMT+0
Identified - We are planning for a scheduled maintenance on the morning of Tuesday, October 18 beginning at midnight until approximately 4:00 AM ET. During this time all websites and services will be offline as we upgrade core server functionality. .

Oct 18, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 18, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:blackpugsoftware.instatus.com,2005:Incident/cl65ac9hl28394igojre7gfo0e 2022-07-28T17:03:59.091+00:00 2022-07-28T17:18:33.265+00:00 System Outage Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: ScoutCal, Reporting, Council Stuff, API, Point of Sale, Administration, Mobile Check-In, Homepage, Email, Camp Reservation, Scouting Event

Jul 28, 17:18:33 GMT+0
Identified - We have identified that Amazon Web Services is having an issue with some of their products that is affecting our servers. We do not know at this time how long we will be down, but we will continue to monitor their services and get everything back up and running as soon as possible..

Jul 28, 18:34:22 GMT+0
Resolved - We just resolved the issue! Our services are back online and everything should be functional..

Jul 28, 17:03:59 GMT+0
Investigating - We are currently investigating an outage affecting all services..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/cl5woho9j339800blkx17v3d2l 2022-07-22T16:30:10.575+00:00 2022-07-22T16:30:10.575+00:00 System Outage Type: Incident

Duration: 20 minutes

Affected Components: ScoutCal, Council Stuff, Reporting, API, Point of Sale, Administration, Mobile Check-In, Homepage, Email, Camp Reservation, Scouting Event

Jul 22, 16:30:10 GMT+0
Identified - We are currently investigating an outage affecting all services. We have identified the problem and are working to repair it as quickly as possible..

Jul 22, 16:50:08 GMT+0
Resolved - We just resolved the issue! Things may be slow for a period of time while our cache builds back up, but should be back to normal soon..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cl52nrf4q12706mjojkwi2d2qq 2022-07-04T11:00:00.000+00:00 2022-07-04T11:00:01.000+00:00 Minor Upgrades Type: Maintenance

Duration: 17 minutes

Affected Components: ScoutCal, Email, Council Stuff, Reporting, Homepage, Camp Reservation, API, Point of Sale, Administration, Mobile Check-In, Scouting Event

Jul 4, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 4, 11:16:30 GMT+0
Completed - Maintenance has completed successfully..

Jul 4, 11:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during Monday July 4 at 7:00 AM ET. It is expected to last no more than 60 minutes. We are adding in some new changes to the Point of Sale as well as minor changes to storing payment information. During this time, all systems will be unavailable..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/cl4eislbo501274qamzh8isg4fh 2022-06-14T18:51:08.663+00:00 2022-06-14T18:51:08.663+00:00 Outage Type: Incident

Duration: 7 minutes

Affected Components: Council Stuff, ScoutCal, Email, Reporting, Camp Reservation, Homepage, API, Point of Sale, Administration, Mobile Check-In, Scouting Event

Jun 14, 18:51:08 GMT+0
Investigating - We are currently investigating this incident..

Jun 14, 18:58:16 GMT+0
Resolved - We just resolved the issue!.

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cl2f0fqhn90280kmn3dc8evwe3 2022-05-04T11:00:00.000+00:00 2022-05-04T11:19:09.556+00:00 Scheduled Upgrades Type: Maintenance

Duration: 19 minutes

Affected Components: Council Stuff, ScoutCal, Reporting, Email, Camp Reservation, Homepage, API, Point of Sale, Administration, Mobile Check-In, Scouting Event

May 4, 11:19:09 GMT+0
Completed - Maintenance has completed successfully..

May 4, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

May 4, 11:00:00 GMT+0
Identified - Maintenance is being scheduled for Wednesday, May 04 at 07:00 AM ET. During this time, we will be upgrading our server software. We expect that this will take no longer than 1 hour..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/cl13rc3lc10772609olyxqweu8c 2022-03-23T16:05:40.895+00:00 2022-03-23T20:10:34.818+00:00 System Outage Type: Incident

Duration: 4 hours and 5 minutes

Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Email, Administration, Camp Reservation, Homepage, API, Point of Sale

Mar 23, 20:10:34 GMT+0
Resolved - The issue has been resolved and all functionality has been restored..

Mar 23, 16:05:40 GMT+0
Investigating - We are experiencing a problem that is causing a site wide outage. We are looking in to this now..

Mar 23, 18:53:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/cl0b0aym4131818dwo7ptyot1av 2022-03-07T12:00:00.000+00:00 2022-03-07T12:00:01.000+00:00 Payment Allocation - Database Changes Type: Maintenance

Duration: 4 hours and 57 minutes

Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Email, Administration, Camp Reservation, Homepage, API, Point of Sale

Mar 7, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 7, 12:04:56 GMT+0
Completed - Maintenance has completed successfully..

Mar 7, 12:00:00 GMT+0
Identified - On Monday starting at 7:00 AM ET we will be going into maintenance mode for approximately 15 minutes to make changes to our administration Apply Payment functionality. During this time, all sites will be offline..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/ckzmxfwe6270520e1ojjdh5ag33 2022-02-15T12:00:00.000+00:00 2022-02-15T12:00:00.000+00:00 Event Enhancements Type: Maintenance

Duration: 19 minutes

Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Point of Sale, Administration, Camp Reservation, Homepage, API

Feb 15, 12:00:00 GMT+0
Identified - A scheduled maintenance is planned for Tuesday, February 15. We are expecting a 30 minute outage between 7:00 AM and 7:30 AM ET. During this time, all production sites will be unavailable..

Feb 15, 12:18:51 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:blackpugsoftware.instatus.com,2005:Maintenance/ckykiswel316501eaopi9d87ihr 2022-01-19T03:00:00.000+00:00 2022-01-19T03:00:00.000+00:00 Database Backup Type: Maintenance

Duration: 4 minutes

Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, API, Email, Point of Sale, Administration, Camp Reservation, Homepage

Jan 19, 03:00:00 GMT+0
Identified - We are planning for a scheduled maintenance starting at 10 PM ET, lasting for approximately 5 to 15 minutes. During this time we will be shutting down our database to create a backup and our sites and services will not be available..

Jan 19, 03:03:49 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:blackpugsoftware.instatus.com,2005:Incident/ckyglhkkw333626e1mqipdaq5w8 2022-01-16T01:43:51.780+00:00 2022-01-16T01:43:51.780+00:00 System Outage Type: Incident

Duration: 17 hours and 20 minutes

Affected Components: Administration, Camp Reservation, Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, API, Email, Point of Sale, Homepage

Jan 16, 01:43:51 GMT+0
Identified - We are currently experiencing an outage caused by bandwidth restrictions preventing our database from running while data locality is not possible. We are working to resolve this issue as soon as possible..

Jan 16, 02:28:57 GMT+0
Monitoring - We implemented a temporary fix and currently monitoring the result..

Jan 16, 14:18:21 GMT+0
Monitoring - While we work on a permanent fix for this, you may experience minor downtime. We are working to rebuild our database in a more consistent location which will prevent this issue in the future..

Jan 16, 17:56:33 GMT+0
Monitoring - We've resolved an issue with the websites not being accessible. The maintenance page is being displayed while we work on relocating the database..

Jan 16, 19:03:45 GMT+0
Resolved - We just resolved the issue! Everything is now operational..

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