Black Pug Software Status - Incident history https://blackpugsoftware.instatus.com Black Pug Software Tue, 16 Sep 2025 13:09:14 +0000 Outage Type: Incident Duration: 23 minutes Affected Components: Mobile Check-In, Reporting, Camp Reservation, Council Stuff, ScoutCal, Scouting Event, API, Email, Administration, Homepage, Point of Sale Sep 16, 13:09:14 GMT+0 - Identified - We have identified the issue and are working to resolve it. Sep 16, 13:32:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components: , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:09:14</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working to resolve it..</p> <p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>13:32:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Sep 2025 13:09:14 +0000 https://blackpugsoftware.instatus.com/incident/cmfmkklta001x13w5i9po26ou https://blackpugsoftware.instatus.com/incident/cmfmkklta001x13w5i9po26ou Server Maintenance Type: Maintenance Duration: 14 minutes Affected Components: Administration, Homepage, Mobile Check-In, Reporting, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, API, Email Aug 25, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 25, 11:00:00 GMT+0 - Identified - Black Pug Software has scheduled a 30-minute maintenance window for **Monday, August 25, starting at 7:00 AM ET**. While we've allotted 30 minutes for this upgrade, we expect the work to be completed sooner. During this time, our services will be temporarily unavailable. We appreciate your patience and apologize for any disruption this may cause. Aug 25, 11:13:48 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 14 minutes

Affected Components: , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Black Pug Software has scheduled a 30-minute maintenance window for **Monday, August 25, starting at 7:00 AM ET**. While we've allotted 30 minutes for this upgrade, we expect the work to be completed sooner. During this time, our services will be temporarily unavailable. We appreciate your patience and apologize for any disruption this may cause..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>11:13:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 25 Aug 2025 11:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cmeihazu50002mylajwcif1df https://blackpugsoftware.instatus.com/maintenance/cmeihazu50002mylajwcif1df Scheduled Maintenance Type: Maintenance Duration: 1 hour and 16 minutes Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event Jul 1, 05:16:33 GMT+0 - Completed - Maintenance has been successfully completed. All services are back online. Jul 1, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on Monday at 12:00 AM. It should last for up to 90 minutes. During this time, most services and products will be offline. Jul 1, 04:00:09 GMT+0 - Identified - Services are being shut down while updates are run. Type: Maintenance

Duration: 1 hour and 16 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>05:16:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been successfully completed. All services are back online..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on Monday at 12:00 AM. It should last for up to 90 minutes. During this time, most services and products will be offline..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>04:00:09</var> GMT+0</small><br><strong>Identified</strong> - Services are being shut down while updates are run..</p> ]]> Mon, 1 Jul 2024 04:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/clxyu5up31782bgn6akw2bt2v https://blackpugsoftware.instatus.com/maintenance/clxyu5up31782bgn6akw2bt2v Scheduled Maintenance Type: Maintenance Duration: 6 minutes Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event Apr 16, 01:05:58 GMT+0 - Completed - Successfully completed maintenance. Apr 16, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance starting at 9:00 PM ET. This is expected to last for less than 10 minutes. Apr 16, 00:59:49 GMT+0 - Identified - Beginning maintenance. Type: Maintenance

Duration: 6 minutes

Affected Components: , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>01:05:58</var> GMT+0</small><br><strong>Completed</strong> - Successfully completed maintenance..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance starting at 9:00 PM ET. This is expected to last for less than 10 minutes..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>00:59:49</var> GMT+0</small><br><strong>Identified</strong> - Beginning maintenance..</p> ]]> Tue, 16 Apr 2024 01:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/clv14egsu5519bkndmwlxvn35 https://blackpugsoftware.instatus.com/maintenance/clv14egsu5519bkndmwlxvn35 Web Site Unavailable Type: Incident Duration: 7 minutes Affected Components: Administration, Homepage, API, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event Oct 11, 19:32:29 GMT+0 - Resolved - This incident has been resolved. Oct 11, 19:25:14 GMT+0 - Identified - We are looking into an issue that caused our sites to be unavailable. While we've identified what is having issues, we are working to prepare a solution. Type: Incident

Duration: 7 minutes

Affected Components: , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>19:32:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>19:25:14</var> GMT+0</small><br><strong>Identified</strong> - We are looking into an issue that caused our sites to be unavailable. While we've identified what is having issues, we are working to prepare a solution..</p> ]]> Wed, 11 Oct 2023 19:25:14 +0000 https://blackpugsoftware.instatus.com/incident/clnm54qom5281bno89kvkap5f https://blackpugsoftware.instatus.com/incident/clnm54qom5281bno89kvkap5f Site Enhancements Type: Maintenance Duration: 1 hour and 10 minutes Affected Components: Administration, Homepage, Mobile Check-In, API, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event Sep 4, 11:10:03 GMT+0 - Completed - Maintenance has completed successfully. Sep 4, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during the morning of September 4 at 6 AM ET for up to 2 hours. During this time, our sites will be unavailable. Sep 4, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 10 minutes

Affected Components: , , , , , , , , ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:10:03</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during the morning of September 4 at 6 AM ET for up to 2 hours. During this time, our sites will be unavailable..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 4 Sep 2023 10:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cllf3jjnt9545b4ofdqe6i9v3 https://blackpugsoftware.instatus.com/maintenance/cllf3jjnt9545b4ofdqe6i9v3 Database Type: Incident Duration: 7 minutes Affected Components: Administration, API, Homepage, Mobile Check-In, Email, Camp Reservation, Reporting, Council Stuff, Point of Sale, ScoutCal, Scouting Event Apr 4, 16:33:20 GMT+0 - Identified - We have identified an issue with the database and are working to resolve it as soon as possible. Apr 4, 16:40:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 minutes

Affected Components: , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:33:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the database and are working to resolve it as soon as possible..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:40:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Apr 2023 16:33:20 +0000 https://blackpugsoftware.instatus.com/incident/clg2hbtaz791077sgoi7ge414sg https://blackpugsoftware.instatus.com/incident/clg2hbtaz791077sgoi7ge414sg Scheduled Maintenance Type: Maintenance Duration: 28 minutes Affected Components: Email, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Homepage, Mobile Check-In Jan 24, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 24, 11:58:18 GMT+0 - Completed - Maintenance has completed successfully. Jan 24, 11:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance for Tuesday, January 24 starting at 06:30 ET. All sites and services will be unavailable during this time. We are expecting that it will take no more than 1 hour to complete. Type: Maintenance

Duration: 28 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>11:58:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 24</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for Tuesday, January 24 starting at 06:30 ET. All sites and services will be unavailable during this time. We are expecting that it will take no more than 1 hour to complete..</p> ]]> Tue, 24 Jan 2023 11:30:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cld4kyahd3665hson6169nszj https://blackpugsoftware.instatus.com/maintenance/cld4kyahd3665hson6169nszj System Outage Type: Incident Duration: 12 hours and 33 minutes Affected Components: Email, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Homepage, Mobile Check-In Dec 24, 02:06:16 GMT+0 - Investigating - We are currently investigating an outage affecting all services. Dec 24, 02:18:48 GMT+0 - Resolved - Unknown what the issue was at this time. All services are available and we will continue to monitor the sites in case of further issue. Type: Incident

Duration: 12 hours and 33 minutes

Affected Components: , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>02:06:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage affecting all services..</p> <p><small>Dec <var data-var='date'> 24</var>, <var data-var='time'>02:18:48</var> GMT+0</small><br><strong>Resolved</strong> - Unknown what the issue was at this time. All services are available and we will continue to monitor the sites in case of further issue..</p> ]]> Sat, 24 Dec 2022 02:06:16 +0000 https://blackpugsoftware.instatus.com/incident/clc1avpry2829gulh3axjxh4m https://blackpugsoftware.instatus.com/incident/clc1avpry2829gulh3axjxh4m Reported Outage Type: Incident Duration: 6 days, 11 hours and 11 minutes Affected Components: Email, Homepage, Administration, Reporting, API, Camp Reservation, Council Stuff, Point of Sale, ScoutCal, Scouting Event, Mobile Check-In Dec 5, 20:20:36 GMT+0 - Monitoring - We have discovered that this appears to be an issue with AWS in the region our servers are hosted and may not affect all users. We are unable to provide information as to when this will be resolved, but once AWS is back up and working, our servers appear to be fully functional. For more information, visit the AWS status page. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status) Dec 5, 22:55:47 GMT+0 - Resolved - AWS has resolved their issues. Everything should be fully functional again. Type: Incident

Duration: 6 days, 11 hours and 11 minutes

Affected Components: , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:20:36</var> GMT+0</small><br><strong>Monitoring</strong> - We have discovered that this appears to be an issue with AWS in the region our servers are hosted and may not affect all users. We are unable to provide information as to when this will be resolved, but once AWS is back up and working, our servers appear to be fully functional. For more information, visit the AWS status page. [https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status).</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:55:47</var> GMT+0</small><br><strong>Resolved</strong> - AWS has resolved their issues. Everything should be fully functional again..</p> ]]> Mon, 5 Dec 2022 20:20:36 +0000 https://blackpugsoftware.instatus.com/incident/clbb8lvd316347nkmxtuy7ssr9 https://blackpugsoftware.instatus.com/incident/clbb8lvd316347nkmxtuy7ssr9 Site Upgrades Type: Maintenance Duration: 46 minutes Affected Components: ScoutCal, API, Point of Sale, Email, Council Stuff, Scouting Event, Mobile Check-In, Homepage, Camp Reservation, Administration, Reporting Nov 15, 11:45:40 GMT+0 - Completed - Maintenance has completed successfully. Nov 15, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 15, 11:00:00 GMT+0 - Identified - A maintenance window is scheduled for Tuesday, November 15 at 06:00 AM ET. During this time we are adding additional features and upgrading functionality that cannot be done while the site is live. We are planning to be offline for approximately 1.5 hours. Type: Maintenance

Duration: 46 minutes

Affected Components: , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>11:45:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - A maintenance window is scheduled for Tuesday, November 15 at 06:00 AM ET. During this time we are adding additional features and upgrading functionality that cannot be done while the site is live. We are planning to be offline for approximately 1.5 hours..</p> ]]> Tue, 15 Nov 2022 11:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/clah688re11257i0n0cphpmk39 https://blackpugsoftware.instatus.com/maintenance/clah688re11257i0n0cphpmk39 Server Upgrade Type: Maintenance Duration: 4 hours Affected Components: ScoutCal, Council Stuff, API, Point of Sale, Mobile Check-In, Email, Scouting Event, Homepage, Camp Reservation, Administration, Reporting Oct 18, 04:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance on the morning of Tuesday, October 18 beginning at midnight until approximately 4:00 AM ET. During this time all websites and services will be offline as we upgrade core server functionality. Oct 18, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 18, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance on the morning of Tuesday, October 18 beginning at midnight until approximately 4:00 AM ET. During this time all websites and services will be offline as we upgrade core server functionality. .</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 18 Oct 2022 04:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cl9ag6k3r9013imokrakbgxsy https://blackpugsoftware.instatus.com/maintenance/cl9ag6k3r9013imokrakbgxsy System Outage Type: Incident Duration: 1 hour and 30 minutes Affected Components: ScoutCal, Reporting, Council Stuff, API, Point of Sale, Administration, Mobile Check-In, Homepage, Email, Camp Reservation, Scouting Event Jul 28, 17:18:33 GMT+0 - Identified - We have identified that Amazon Web Services is having an issue with some of their products that is affecting our servers. We do not know at this time how long we will be down, but we will continue to monitor their services and get everything back up and running as soon as possible. Jul 28, 18:34:22 GMT+0 - Resolved - We just resolved the issue! Our services are back online and everything should be functional. Jul 28, 17:03:59 GMT+0 - Investigating - We are currently investigating an outage affecting all services. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>17:18:33</var> GMT+0</small><br><strong>Identified</strong> - We have identified that Amazon Web Services is having an issue with some of their products that is affecting our servers. We do not know at this time how long we will be down, but we will continue to monitor their services and get everything back up and running as soon as possible..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>18:34:22</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Our services are back online and everything should be functional..</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>17:03:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an outage affecting all services..</p> ]]> Thu, 28 Jul 2022 17:03:59 +0000 https://blackpugsoftware.instatus.com/incident/cl65ac9hl28394igojre7gfo0e https://blackpugsoftware.instatus.com/incident/cl65ac9hl28394igojre7gfo0e System Outage Type: Incident Duration: 20 minutes Affected Components: ScoutCal, Council Stuff, Reporting, API, Point of Sale, Administration, Mobile Check-In, Homepage, Email, Camp Reservation, Scouting Event Jul 22, 16:30:10 GMT+0 - Identified - We are currently investigating an outage affecting all services. We have identified the problem and are working to repair it as quickly as possible. Jul 22, 16:50:08 GMT+0 - Resolved - We just resolved the issue! Things may be slow for a period of time while our cache builds back up, but should be back to normal soon. Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>16:30:10</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an outage affecting all services. We have identified the problem and are working to repair it as quickly as possible..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>16:50:08</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Things may be slow for a period of time while our cache builds back up, but should be back to normal soon..</p> ]]> Fri, 22 Jul 2022 16:30:10 +0000 https://blackpugsoftware.instatus.com/incident/cl5woho9j339800blkx17v3d2l https://blackpugsoftware.instatus.com/incident/cl5woho9j339800blkx17v3d2l Minor Upgrades Type: Maintenance Duration: 17 minutes Affected Components: ScoutCal, Email, Council Stuff, Reporting, Homepage, Camp Reservation, API, Point of Sale, Administration, Mobile Check-In, Scouting Event Jul 4, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 4, 11:16:30 GMT+0 - Completed - Maintenance has completed successfully. Jul 4, 11:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during Monday July 4 at 7:00 AM ET. It is expected to last no more than 60 minutes. We are adding in some new changes to the Point of Sale as well as minor changes to storing payment information. During this time, all systems will be unavailable. Type: Maintenance

Duration: 17 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:16:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during Monday July 4 at 7:00 AM ET. It is expected to last no more than 60 minutes. We are adding in some new changes to the Point of Sale as well as minor changes to storing payment information. During this time, all systems will be unavailable..</p> ]]> Mon, 4 Jul 2022 11:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cl52nrf4q12706mjojkwi2d2qq https://blackpugsoftware.instatus.com/maintenance/cl52nrf4q12706mjojkwi2d2qq Outage Type: Incident Duration: 7 minutes Affected Components: Council Stuff, ScoutCal, Email, Reporting, Camp Reservation, Homepage, API, Point of Sale, Administration, Mobile Check-In, Scouting Event Jun 14, 18:51:08 GMT+0 - Investigating - We are currently investigating this incident. Jun 14, 18:58:16 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 7 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>18:51:08</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>18:58:16</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 14 Jun 2022 18:51:08 +0000 https://blackpugsoftware.instatus.com/incident/cl4eislbo501274qamzh8isg4fh https://blackpugsoftware.instatus.com/incident/cl4eislbo501274qamzh8isg4fh Scheduled Upgrades Type: Maintenance Duration: 19 minutes Affected Components: Council Stuff, ScoutCal, Reporting, Email, Camp Reservation, Homepage, API, Point of Sale, Administration, Mobile Check-In, Scouting Event May 4, 11:19:09 GMT+0 - Completed - Maintenance has completed successfully. May 4, 11:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 11:00:00 GMT+0 - Identified - Maintenance is being scheduled for Wednesday, May 04 at 07:00 AM ET. During this time, we will be upgrading our server software. We expect that this will take no longer than 1 hour. Type: Maintenance

Duration: 19 minutes

Affected Components: , , , , , , , , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:19:09</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is being scheduled for Wednesday, May 04 at 07:00 AM ET. During this time, we will be upgrading our server software. We expect that this will take no longer than 1 hour..</p> ]]> Wed, 4 May 2022 11:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cl2f0fqhn90280kmn3dc8evwe3 https://blackpugsoftware.instatus.com/maintenance/cl2f0fqhn90280kmn3dc8evwe3 System Outage Type: Incident Duration: 4 hours and 5 minutes Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Email, Administration, Camp Reservation, Homepage, API, Point of Sale Mar 23, 20:10:34 GMT+0 - Resolved - The issue has been resolved and all functionality has been restored. Mar 23, 16:05:40 GMT+0 - Investigating - We are experiencing a problem that is causing a site wide outage. We are looking in to this now. Mar 23, 18:53:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 4 hours and 5 minutes

Affected Components: , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>20:10:34</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been resolved and all functionality has been restored..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>16:05:40</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing a problem that is causing a site wide outage. We are looking in to this now..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>18:53:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Wed, 23 Mar 2022 16:05:40 +0000 https://blackpugsoftware.instatus.com/incident/cl13rc3lc10772609olyxqweu8c https://blackpugsoftware.instatus.com/incident/cl13rc3lc10772609olyxqweu8c Payment Allocation - Database Changes Type: Maintenance Duration: 4 hours and 57 minutes Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Email, Administration, Camp Reservation, Homepage, API, Point of Sale Mar 7, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 7, 12:04:56 GMT+0 - Completed - Maintenance has completed successfully. Mar 7, 12:00:00 GMT+0 - Identified - On Monday starting at 7:00 AM ET we will be going into maintenance mode for approximately 15 minutes to make changes to our administration Apply Payment functionality. During this time, all sites will be offline. Type: Maintenance

Duration: 4 hours and 57 minutes

Affected Components: , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:04:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday starting at 7:00 AM ET we will be going into maintenance mode for approximately 15 minutes to make changes to our administration Apply Payment functionality. During this time, all sites will be offline..</p> ]]> Mon, 7 Mar 2022 12:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/cl0b0aym4131818dwo7ptyot1av https://blackpugsoftware.instatus.com/maintenance/cl0b0aym4131818dwo7ptyot1av Event Enhancements Type: Maintenance Duration: 19 minutes Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, Point of Sale, Administration, Camp Reservation, Homepage, API Feb 15, 12:00:00 GMT+0 - Identified - A scheduled maintenance is planned for Tuesday, February 15. We are expecting a 30 minute outage between 7:00 AM and 7:30 AM ET. During this time, all production sites will be unavailable. Feb 15, 12:18:51 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 19 minutes

Affected Components: , , , , , , , , ,

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - A scheduled maintenance is planned for Tuesday, February 15. We are expecting a 30 minute outage between 7:00 AM and 7:30 AM ET. During this time, all production sites will be unavailable..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>12:18:51</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 15 Feb 2022 12:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/ckzmxfwe6270520e1ojjdh5ag33 https://blackpugsoftware.instatus.com/maintenance/ckzmxfwe6270520e1ojjdh5ag33 Database Backup Type: Maintenance Duration: 4 minutes Affected Components: Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, API, Email, Point of Sale, Administration, Camp Reservation, Homepage Jan 19, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance starting at 10 PM ET, lasting for approximately 5 to 15 minutes. During this time we will be shutting down our database to create a backup and our sites and services will not be available. Jan 19, 03:03:49 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance starting at 10 PM ET, lasting for approximately 5 to 15 minutes. During this time we will be shutting down our database to create a backup and our sites and services will not be available..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>03:03:49</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 19 Jan 2022 03:00:00 +0000 https://blackpugsoftware.instatus.com/maintenance/ckykiswel316501eaopi9d87ihr https://blackpugsoftware.instatus.com/maintenance/ckykiswel316501eaopi9d87ihr System Outage Type: Incident Duration: 17 hours and 20 minutes Affected Components: Administration, Camp Reservation, Scouting Event, Council Stuff, ScoutCal, Mobile Check-In, Reporting, API, Email, Point of Sale, Homepage Jan 16, 01:43:51 GMT+0 - Identified - We are currently experiencing an outage caused by bandwidth restrictions preventing our database from running while data locality is not possible. We are working to resolve this issue as soon as possible. Jan 16, 02:28:57 GMT+0 - Monitoring - We implemented a temporary fix and currently monitoring the result. Jan 16, 14:18:21 GMT+0 - Monitoring - While we work on a permanent fix for this, you may experience minor downtime. We are working to rebuild our database in a more consistent location which will prevent this issue in the future. Jan 16, 17:56:33 GMT+0 - Monitoring - We've resolved an issue with the websites not being accessible. The maintenance page is being displayed while we work on relocating the database. Jan 16, 19:03:45 GMT+0 - Resolved - We just resolved the issue! Everything is now operational. Type: Incident

Duration: 17 hours and 20 minutes

Affected Components: , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>01:43:51</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing an outage caused by bandwidth restrictions preventing our database from running while data locality is not possible. We are working to resolve this issue as soon as possible..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>02:28:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a temporary fix and currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>14:18:21</var> GMT+0</small><br><strong>Monitoring</strong> - While we work on a permanent fix for this, you may experience minor downtime. We are working to rebuild our database in a more consistent location which will prevent this issue in the future..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>17:56:33</var> GMT+0</small><br><strong>Monitoring</strong> - We've resolved an issue with the websites not being accessible. The maintenance page is being displayed while we work on relocating the database..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>19:03:45</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Everything is now operational..</p> ]]> Sun, 16 Jan 2022 01:43:51 +0000 https://blackpugsoftware.instatus.com/incident/ckyglhkkw333626e1mqipdaq5w8 https://blackpugsoftware.instatus.com/incident/ckyglhkkw333626e1mqipdaq5w8