Black Pug Software - System Outage – Incident details

All systems operational

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System Outage

ResolvedMajor outage17 hours 19 minutes

Affected

  • ResolvedUTC

    We just resolved the issue! Everything is now operational.

  • UpdateUTC

    We've resolved an issue with the websites not being accessible. The maintenance page is being displayed while we work on relocating the database.

  • UpdateUTC

    While we work on a permanent fix for this, you may experience minor downtime. We are working to rebuild our database in a more consistent location which will prevent this issue in the future.

  • MonitoringUTC

    We implemented a temporary fix and currently monitoring the result.

  • IdentifiedUTC

    We are currently experiencing an outage caused by bandwidth restrictions preventing our database from running while data locality is not possible. We are working to resolve this issue as soon as possible.