Black Pug Software - Notice history

All systems operational

Notice history

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Aug 2022

No notices reported this month

Jul 2022

System Outage
ResolvedMajor outage1 hour 30 minutes
  • ResolvedUTC

    We just resolved the issue! Our services are back online and everything should be functional.

  • IdentifiedUTC

    We have identified that Amazon Web Services is having an issue with some of their products that is affecting our servers. We do not know at this time how long we will be down, but we will continue to monitor their services and get everything back up and running as soon as possible.

  • InvestigatingUTC

    We are currently investigating an outage affecting all services.

System Outage
ResolvedMajor outage19 minutes
  • ResolvedUTC

    We just resolved the issue! Things may be slow for a period of time while our cache builds back up, but should be back to normal soon.

  • IdentifiedUTC

    We are currently investigating an outage affecting all services. We have identified the problem and are working to repair it as quickly as possible.

JUL4
Minor Upgrades
CompletedMaintenance16 minutes
  • CompletedJuly 04, 2022 at 11:16 AMUTC

    Maintenance has completed successfully.

  • In progressJuly 04, 2022 at 11:00 AMUTC

    Maintenance is now in progress

  • PlannedJuly 04, 2022 at 11:00 AMUTC

    We are planning for a scheduled maintenance during Monday July 4 at 7:00 AM ET. It is expected to last no more than 60 minutes. We are adding in some new changes to the Point of Sale as well as minor changes to storing payment information. During this time, all systems will be unavailable.

Jun 2022

Outage
ResolvedMajor outage7 minutes
  • ResolvedUTC

    We just resolved the issue!

  • InvestigatingUTC

    We are currently investigating this incident.

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